guide.

how we work with you — from the first conversation to the first löyly.

how we work.

personal realisation, one point of contact.

we realise your sauna with you, white glove, from the first conversation to the first löyly. design by Morten Bo Jensen of Groundwork Studio; built with Auroom. one point of contact throughout — for the home, or for a hotel, spa, golf, marina or company site.

the range is m1 (our outdoor sauna and its system), selected auroom models, and bespoke work designed for the room or site. auroom barrels are project-only. on m1, m3 is the changing room; m6 is hooks and a bench on the sauna — the simple alternative to m3.

the journey.

what happens, and what you do.

  1. 01 first conversation.

    call, text or meet. no model needed yet. we listen to the site, how you bathe, and what you hope for — then suggest a clear next step.

  2. 02 site and photos.

    you share the place: photos of the spot and the route from the road, rough sizes, and what you know about power. we review access, base and suitability for the sauna in mind.

  3. 03 proposal and written quote.

    you receive a proposal, then a written quote with a fixed total for the agreed scope, payment schedule and validity. the written quote is what counts.

  4. 04 order and advance payment.

    the order becomes binding when we issue a written order confirmation after your acceptance and the advance payment: typically 50% on order, 50% before dispatch, as stated in your quote.

  5. 05 build.

    production and delivery timing are confirmed in your quote. as a planning indication: auroom standard production typically 6–8 weeks after release; custom auroom 8–12 weeks; m1 indicative delivery 10–12 weeks. dates for your project are confirmed in writing.

  6. 06 delivery and setup.

    curbside to the kerb, or white glove through to a ready-to-use handover. mainland denmark indications below; your written quote fixes the figure.

  7. 07 handover and first sauna.

    you receive product information, care notes and warranty terms with the handover. then the first löyly — we stay your point of contact.

  8. 08 aftercare and warranty.

    SAUNA. remains the first contact for care, support and a complaint. product-specific warranty terms are issued with the order; statutory consumer rights apply alongside any manufacturer warranty.

mainland Denmark delivery indications (often DKK, incl. VAT). white glove is all-in — coordination included — and fixed in your written quote.

m1.
curbside often DKK 20–30k. white glove often DKK 40–55k.
auroom outdoor.
curbside often DKK 15–25k. white glove often DKK 35–50k.
auroom indoor.
curbside often DKK 5–9k. white glove often DKK 22–30k.
bespoke / rooftop.
shaped for your site, in your written quote.

foundation and new power runs are separate. remote sites, islands and crane work may need a separate look.

what to expect.

price, scope, permits, timing and who does what.

price.
from EUR 60,000 incl. VAT. auroom examples: garda from EUR 30,000 incl. VAT; lumina from EUR 20,000 incl. VAT; natura from EUR 53,300 incl. VAT. other models follow the same from-EUR basis; libera is quoted pending a revised package. bespoke is quoted for the project. all stated from prices include 25% Danish VAT.
included.
the sauna and equipment in the written quote, plus the delivery path you choose (curbside or white glove). white glove aims at a ready-to-use handover; coordination is included.
not included.
foundation, a new power run, and permits are separate unless your written quote says otherwise.
permits, Denmark.
garden: a small outbuilding is often exempt from a building permit; boundary distances and the local plan (lokalplan) still apply. shoreline: the coastal protection zone (strandbeskyttelse) often calls for a dispensation — we look at this first. rooftop: expect a building permit and a structural statement. business: commercial use means a building permit and a review of use, fire safety and accessibility with the municipality. electrical connection by an authorised electrician, confirmed for your site. these are short, non-binding indications.
timing.
standard auroom production typically takes 6–8 weeks after production release; custom auroom production 8–12 weeks. m1: indicative delivery in 10–12 weeks. delivery and installation dates are confirmed for your project.
responsibilities.
your agreement is with SAUNA. we coordinate the services in your quote and remain your contact through delivery and aftercare. the quote identifies the preparation you arrange and the work we organise. partners may contact you directly to coordinate agreed site work. your own contractors can carry out agreed site preparation; required electrical work is by a qualified electrician.

for businesses.

hotels, spas, golf, marinas and company sites.

approach.
commercial projects are quoted and led as projects — use, access, fire safety and accessibility are reviewed with the municipality where needed.
permits.
for a business, commercial use means a building permit and a review of use, fire safety and accessibility with the municipality.
invoicing.
starting prices include 25% vat for every buyer type. business offers can show VAT separately. currency and the final VAT treatment are confirmed in your written quote.

let’s talk.

open the planner, or simply call.

the planner gives a first indication. the written quote is what counts.

open the planner.call · +45 21 81 41 41text us.book a meeting.

range.

catalogues, specifications, and product information.

delivery notes.

access, unloading, installation and connections.

curbside and white glove indications sit in the planner and above. white glove is all-in — coordination included — and fixed in your written quote. foundation and new power runs are separate. remote sites, islands and crane work may need a separate look.

Pricing response
We respond within one working day with an initial assessment and next steps. Final transport and installation pricing may take longer. Working days are Monday to Friday, excluding Danish public holidays.
Special access
Remote locations, islands, restricted access and crane work may require a separate assessment. Any extra cost is identified before the final quotation is accepted. For cross-border deliveries, including Norway, the quotation identifies customs clearance, the importer and any import taxes or charges included or payable separately.
Product path
M1 typically arrives assembled; roof or modules may ship separately, confirmed in your quote. Auroom saunas and custom indoor work follow their product-specific delivery and assembly path.
Site check
The address, access route, unloading or crane basis, placement, base, and available power are reviewed before order.
Scope
The written quote lists hardware, freight and, if chosen, White Glove separately. White glove is an all-in handoff ready to use; coordination is included and the figure is fixed in that quote. Foundation and new power runs are separate.
Specialists
SAUNA. coordinates manufacturers, delivery providers and suitable installation partners for the project. Available services, responsibilities and costs are confirmed before your order. Your own contractors can carry out agreed site preparation. Any required electrical work is carried out by a qualified electrician.
Execution
For Auroom Designer saunas, assembly can be arranged with Auroom’s team from Estonia. Local site preparation, unloading, placement and electrical work are arranged for the individual project, with providers and costs confirmed in the quotation. You may also use your own contractors.
Responsibility
Your project agreement is with SAUNA. We coordinate the services included in our quotation and remain your contact through delivery and aftercare. The quotation identifies the preparation you arrange and the work we organise. Partners may contact you directly to coordinate agreed site work.
Timing
Standard Auroom production typically takes 6–8 weeks after order, drawings and the required advance are confirmed and production is released. Custom Auroom production typically takes 8–12 weeks. These production periods exclude transport and installation. M1 has a separate indicative delivery allowance of 10–12 weeks. We confirm the delivery schedule and any installation or handover date in your written offer. Barrel sauna projects, cold immersion and outdoor showers are scheduled individually.

warranty.

SAUNA. remains your point of contact.

SAUNA. remains the first contact for care, support, and a complaint. Product-specific warranty terms are issued with the order.

First contact
SAUNA. receives the enquiry, confirms the product path, and coordinates the next step.
Product warranty
The applicable product warranty and support path are stated with the order and supplied with the handover material.
Consumer rights
For private consumers in Denmark and Germany, statutory rights apply alongside any manufacturer warranty.
Custom indoor
Warranty, responsibilities, and care are defined with the room-specific scope.
Support
Contact SAUNA. with the order reference, product, site, and a clear description of the issue.

interested in working with sauna.? work with us.